Unfortunately, criminals sometimes use fake order confirmations or payment requests to attempt to access your user data and passwords or ask you to make dubious payments. We take scams, attempted scams, phishing, and spoofing seriously. With this page, we want to help you to spot potential risks early.
How do I recognise a phishing e-mail?
Phishing is when criminals use fake e-mails from familiar senders to try to gain the trust of their potential victims. The fake e-mails look deceptively real at first. On closer inspection, however, the sender’s e-mail address doesn’t correspond with their display name. The only e-mails you’ll get from Galaxus are ones with an address ending in @galaxus.be or @digitecgalaxus.ch. When going through your e-mails, you should generally ask yourself: have I ordered something? Am I expecting a delivery?
I’m not sure whether the e-mail is genuine or not
A common approach taken in spam e-mails is to put the victim under pressure, leaving them as little time as possible to scrutinize the message. If an e-mail is threatening or demands something from you within an unusually short timeframe, the rule of thumb is to stay cool. If in doubt, you can also ask our customer service team directly whether the e-mail is legitimate. Please note: Don’t reply to the message – otherwise the scammers will get your e-mail.
What should I do if I get a phishing e-mail?
If all you’ve done is open the phishing e-mail, without clicking on any other link or file, then nothing will happen.
If you’ve opened a link or attachments, or are unsure whether you have or not, we strongly recommend that you check all your devices (PC, laptop, tablet, and mobile phone) for viruses and reset all of your e-mail and account passwords.
Generally speaking, you shouldn’t open any attachments or links without knowing what they are. Your e-mail provider’s help pages will explain how to get information on the sender of the suspicious e-mail. Here are the help pages of the most common e-mail providers: